Shipping policy
Shipping Policy
Welcome to Pawsplush! We’re committed to ensuring your orders arrive as quickly and safely as possible. Please read our shipping policy below to understand more about our processes and timelines.
Processing Time
- Order Processing: Orders are typically processed within 1-3 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.
- Custom/Personalized Items: For custom or personalized orders, processing may take longer (5-7 business days). Please refer to individual product listings for specific details.
Shipping Rates & Delivery Times
We offer the following shipping options:
- Standard Shipping: [Varys] | Estimated delivery time: 5-7 business days.
- Expedited Shipping: [Varys] | Estimated delivery time: 2-4 business days.
- Express Shipping: [Varys] | Estimated delivery time: 1-2 business days.
Note: Shipping rates and delivery times may vary based on your location. For international orders, additional taxes, fees, or import duties may apply depending on your country’s policies.
Order Tracking
Once your order ships, you will receive an email with a tracking number to follow your shipment’s progress. Tracking updates may take up to 24 hours to display.
Shipping Issues
If your order is delayed, please contact us at [Your Support Email or Phone Number]. We’re here to help resolve any issues and will work with the shipping provider to locate your package as quickly as possible.
Lost or Stolen Packages
Pawsplush is not responsible for packages lost or stolen once confirmed as delivered by the carrier. However, if you believe your package was lost or stolen, please reach out to us, and we’ll do our best to assist you.
Changes to the Shipping Policy
We may update this policy as needed to reflect any changes in our shipping process or providers. Please check back periodically to stay informed.
For questions about our shipping policy, please contact us at [Your Support Email].
Thank you for shopping with us!